Share dealing: Phone, Online and Postal Dealing Services
At Link Asset Services (“Link”), we collect personal information about you and are committed to protecting this information and your privacy. Set out below is an explanation of how we use, collect and safeguard your personal information when providing the dealing facility to you (the “Service”) under the terms and conditions of this Service (the “Terms and Conditions”). Capitalised terms in this processing notice have the meaning given to them in the Terms and Conditions.
As part of providing the Service, we collect the following personal information:
Each time you use our websites, including our web portal (which can be accessed from www.signalshares.com), we will automatically collect certain technical information, including the type of browser you use, the ‘Internet Protocol’ (IP) address used to connect your computer to the internet, and information about your visit, including the full ‘Uniform Resource Locations’ (URL), clickstream to, through and from our sites, traffic data and other communication data, the resources that you access, and the information derived from the cookies we place on your mobile device and/or computer.
We collect this information in order to provide the Service to you, and to deal with your enquiries and requests connected with the Service, and our use of your information is required for the purposes of entering into our contract with you and on an ongoing basis pursuant to our contract with you. In addition, we may be required by law to obtain “know your client” information in order to verify the identity of our customers and this includes certain personal information.
We will use the information we hold about you for the following purposes:
We will only disclose your personal information in accordance with applicable laws and regulations. We will disclose your information to the following third parties:
Some of these third parties (including Link Group subsidiaries and service providers) may be outside of the European Economic Area (EEA). Wewill ensure that any such subsidiary or service provider has put in place adequate safeguards to ensure that your information is held securely and in accordance with these Terms and Conditions.
We store the information you provide about yourself in a secure database and take appropriate security measures to protect such information from unauthorised access. For example, we have adopted internal data protection procedures and trained our staff on them with a view to preventing breaches of security. All exchanges of information between you and our web portal go through encrypted channels in order to prevent interception of your information.
We generally hold your personal data on our systems for as long as is necessary to perform our role under these Terms and Conditions. This is
ordinarily 6 years from the date of termination of the Terms and Conditions and the Service we provide to you, in order to allow us to comply with our regulatory obligations
You have the following rights in relation to how we use your information. If you would like to exercise these rights please contact us using the contact details listed at the beginning of the Terms and Conditions.
Right to be informed
You have the right to know if we are using your information and, if so, about how we are using it.
Right of access
You have the right to request a copy of the information we hold about you.
Right of rectification
You have the right to require us to rectify any errors in the information we hold about you.
Right to erasure
You have the right to require us to delete your information if our continued use is not justified.
Right to restrict processing
In some circumstances, although you may not be entitled to require us to erase your information, but may be entitled to limit the purposes for which we can use your information.
Right of data portability
You have the right to require us to provide you with a copy of your information in a commonly used machinereadable format or to transfer your information directly to another controller (e.g. a third party offering services competing with ours).
Questions, comments and the exercise of your rights regarding this notice and your information are welcomed and should be addressed to the
Data Protection Officer by email at firstname.lastname@example.org or by post to the Data Protection Officer, Share Dealing, Link Market Services Trustees Limited, The Registry, 34 Beckenham Road, Beckenham, Kent, BR3 4TU, quoting your full name and address, the name of the Company and your Investor Code which may be found on your personal statement.
If you wish to make a complaint on how we have handled your personal information, you can contact our Data Protection Officer. If you are not satisfied with our response or believe we are processing your personal information not in accordance with the law, you can complain to the supervisory authority in the UK responsible for the implementation and enforcement of data protection law: the Information Commissioner’s Office (the “ICO”). You have the right to complain to the ICO about our collection and use of your information. You can contact the ICO via their website – https://ico.org.uk/concerns/ - or by calling their helpline – 0303 123 1113.
Updated: April 2019