This Privacy Notice is for borrowers, our clients customers whose loans we are servicing.
Link ASI Limited and its affiliated companies (collectively referred to as Link Asset Services) recognise your fundamental right to be informed of how the personal data you provide to third party companies is used. This will empower you with the necessary information to control the use of that information by third parties.
Link Asset Services provides loan administration services on behalf of its clients. It does not act in the capacity of lender or owner of your loan. Instead, it provides support for the administration of these loans to its clients who hold the primary responsibility for the loans.
Information on how your personal data is held and/or processed is set out below.
Link Asset Services provides loan administration services on behalf of its clients. Link Asset Services does not own your loan and no lending is carried out by Link Asset Services. For more information on Link Asset Services, please visit www.linkassetservices.com
Link Asset Services may collect personal information about you in the course of the services it carries out. We are committed to protecting this information and your privacy.
Set out below is our Policy and an explanation of how we use, collect and safeguard your personal information.
The information provided in this notice applies to borrowers whose loans have been sold to a non-regulated third party firm and on whose behalf Link Asset Services has been appointed to provide loan administration services.
We provide loan servicing activities on the instruction of our clients who have the primary responsibility for what personal data is collected.
We may collect the following personal information:
For information on why our clients collect your information, you should refer to the privacy notices issued by them.
Where Link Asset Services is directly responsible for the personal data it collects, we are required to collect this information to fulfill our regulatory responsibilities in respect of the loan servicing activities we provide to our clients or in the course of handling any complaints concerning the services we provide.
For information on how our clients collect your information, you should refer to the privacy notices issued by them.
Where Link Asset Services is directly responsible for the personal data it collects, we will use the information we hold about you for the following purposes:
We will only disclose your personal information in accordance with applicable laws and regulations.
We will disclose your information to any person with legal or regulatory power over us, which may include (as relevant) the Central Bank of Ireland, the Financial Services and Pensions Ombusdman (Ireland), An Garda Síochána (Ireland), the Office of the Data Protection Commission (Ireland), Information Commissioners Office (UK), and Autoriteit Persoonsgegevens (Netherlands).
We store the information you provide about yourself in a secure database and have taken appropriate security measures to protect such information from unauthorised access. This includes implementing internal data protection procedures and training our staff on them.
We hold your personal data for as long is necessary to support the loan servicing activities for our clients. This is generally detailed in their data retention policies.
Additionally, where you provide sensitive information (e.g. Health related) in the course of contact with you, we will hold this as directed by you or as required in accordance with our regulatory responsibilities.
You have the following rights in relation to how we use your information. If you’d like to exercise these rights please contact us using the contact details listed “Who can you speak to at Asset Services about this notice/protecting my information?”
Questions, comments and the exercise of your rights regarding this notice and your information are welcomed and should be addressed to the Head of Compliance by email at firstname.lastname@example.org or by post at Link ASI Limited, Block C, Maynooth Business Campus, Maynooth, Co. Kildare, W23 F854. If you wish to make a complaint on how we have handled your personal information, you can contact our Compliance team at email@example.com
If you are not satisfied with our response or believe we are processing your personal information not in accordance with the law you can complain to:
|Office||Country||Data Protection Supervisory Authority|
|Link ASI Limited||Ireland||The Office of the Data Protection Commissioner (“ODPC”). You can contact the ODPC via its website www.dataprotection.ie or LoCall 1890 25 22 31.|
|Link ASI (Italy Branch) Limited|
|Link Asset Services (UK) Limited||UK||The Information Commissioner’s Officer (“ICO”). You can contact the ICO via website www.ico.org.uk or by phone at 0303 123 1113.|
|Link Asset Services (London) Limited UK|
|Link Asset Services BV||Netherlands||Autoriteit Persoonsgegevens. You can contact them via its website https://autoriteitpersoonsgege... or by phone at 0900 2001 201|
Our site may contain links to other sites. Such other sites may also make use of their own cookies and will have their own privacy policies. You should carefully review the privacy policies and practices of other sites, as we cannot control or be responsible for their privacy practices. We do not accept liability for the privacy practices of such third party websites and your use of such websites is at your own risk.
It is the responsibility of the lender or owner of your loan to provide you with a statement setting out how this is achieved (often referred to as a Privacy Notice).
If you require a copy of the Privacy Notice of the lender or owner of your loan, you should get in touch with the case manager you normally deal with in respect of your loan.
Link Asset Services does not accept any liability for the privacy practices of the lenders or loan owners that it provides services to. Where you access a Privacy Statement on a third party website, your use of such websites is at your own risk.
You have the right to know if the lender or loan owner is using your information and, if so, about how it is being used. This is known as a Data Subject Access request.
If you wish to submit a Data Subject Access request, please email firstname.lastname@example.org setting out as much information that you can concerning your request including:
The provision of information will enable your request to be handled more effectively.
All responses to Data Subject Access requests are the responsibility of the lender or loan owner concerned rather than of Link Asset Services.