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Frequently Asked Questions

The legal document I have shows the shareholder’s name slightly differently from the way you have it recorded on the share certificates – will this cause a problem?

If the shareholder’s name appears differently on the legal document from the share certificate, for example if one includes middle names, please confirm to us by letter that both versions of the name relate to the same person.

Or, if there was a name change for the shareholder, and we have the previous name on the share certificate, send us the official document confirming that name change, such as a Marriage Certificate or Deed Poll.

What do I do if I can’t find some or all of the share certificates?

You will need to ask us for a Letter of Indemnity for the missing share certificates. If you’re unable to find some or all of the share certificates, please call or send us a signed letter, explaining which certificates you have, or telling us if they’re all missing. We’ll then cancel the missing certificates to prevent them from being misused, and we’ll send you a Letter of Indemnity form to fill in. We can only issue a Letter of Indemnity for missing share certificates after we’ve registered the Grant of Representation or Small Estates form.

Letter of Indemnity is the form we’ll need you to fill in before we can replace any missing share certificates.

By signing the form, you’re agreeing that the company in which the shares are held and the share registrar will not be held liable for any losses or claims which could come about as a result of us issuing a duplicate certificate. Also you’re confirming that you will send the missing certificates to us if you ever find them

We usually charge an administration fee towards the cost of the work involved in processing the Letter of Indemnity and issuing a replacement share certificate. We’ll let you know if this applies to you, and how much it is, when you ask us for the Letter of Indemnity form.

Depending upon the value of the shares covered by the missing certificates, we may also need you to have the indemnity form guaranteed - sometimes called ‘countersigning’ or ‘arranging cover’. We can usually provide this guarantee to support the indemnity – we’ll let you know if we’re able to offer this, and how much it will cost, when you ask us for the Letter of Indemnity form.

If the Letter of Indemnity needs to be guaranteed, you also have the option of asking a bank, insurance company or guarantee society to do this for you – they are also likely to charge a fee, which may be different from our fee.

Are there any outstanding dividends or other payments?

Please call our Bereavement freephone helpline on 0800 181 4702 between the hours of 09:00 and 17:30 Monday to Friday (excluding public holidays in England and Wales) and we will let you know.

How do I sell the shares?

We can process a request to transfer the shares into other names, but if you want to sell the shares, after we have registered the Personal Representative(s) you can use our simple to use share dealing service to sell the shares. Alternatively you can contact a stockbroker, bank or financial adviser who will deal with the sale of the shares for you.

Where can I find out how much the shares are worth?

As share registrar we’re unable to give share valuations. Your stockbroker, bank or financial adviser will be able to provide you with this information. You can also get share prices from daily newspapers with a financial section, or from various sites on the internet, for example the London Stock Exchange www.londonstockexchange.com

Do the shares need to be transferred into my name before I can sell them?

No, once we have seen your document(s) and you have been registered as a Personal Representative you will be able to sell the shares. Sale proceeds will be made by cheque to the Personal Representative(s) and sent to the address we have registered for the shareholding. If you need the proceeds of the sale to be made payable in another name, we will need a letter signed by all of the Personal Representatives to authorise this; there may be a fee for this service.

Why do you charge fees for reissuing dividends?

We ask for a fee to cover some of the work which may involve placing a stop on the original cheque, updating our payment records and issuing a new cheque. It’s a more lengthy and complicated process than issuing the original cheques to all shareholders at dividend time.

Does the shareholder have shares with any of the other companies you act as share registrar for?

If you send us a list of the companies you think may be involved, we can check those registers for you.

The value of the shares is over £20,000 (in each company) so you’ve said I can’t use your Small Estates service, but I don’t have a Grant of Representation – what do I do?

You will need to obtain a Grant of Representation. The Grant of Representation appoints between one and four personal representatives who are called ‘executors’ or ‘administrators’.
The common types of Grant of Representation are:

  • Grant of ‘Probate’ (if there is a Will)
  • ‘Letters of Administration’ (if there is no Will)
  • Certificate of Confirmation (Scotland).

The Grant acts as proof that the personal representative(s) can deal with the Estate and sign documents. If you choose to get a Grant of Representation from the Probate Registry you will need to send it to us so that we can update the share register. You may want to get some sealed copies of the Grant of Representation from the Probate Registry if you’ll be dealing with several different organisations all needing to see the legal document. We can accept an original or a sealed copy. Please note, the Grant must be issued before the Personal Representative(s) can do things such as cash assets, or sell any property.

Alternatively, our bereavement service can assist in obtaining the Grant of Representation and with the administration of the Estate. A separate fee is payable for this service, please call us on 0800 181 4715 for further information or send an email to willsandestates@linkgroup.co.uk and we will get back to you. 

How can I find out if they had shares?

To find out if the shareholder has shares please send in a written request. Depending on the number of shareholdings found there may be a fee charged for this service

What fees may I need to pay?

If applicable the fees you may need to pay include Letter of Indemnity fees, small estates fees and cheque re-issue fees. Once you have registered your legal documents with us we will be able to confirm the costs of any fees you may need to pay.

Alternatively, if you would like to use our bespoke bereavement service to assist with the handling of the deceased estate please contact us 0800 181 4715 for a no obligation fixed fee quote.

Glossary

Administrator

If the shareholder’s name appears differently on the legal document from the share certificate, for example if one includes middle names, please confirm to us by letter that both versions of the name relate to the same person.

Or, if there was a name change for the shareholder, and we have the previous name on the share certificate, send us the official document confirming that name change, such as a Marriage Certificate or Deed Poll.

What do I do if I can’t find some or all of the share certificates?

You will need to ask us for a Letter of Indemnity for the missing share certificates. If you’re unable to find some or all of the share certificates, please call or send us a signed letter, explaining which certificates you have, or telling us if they’re all missing. We’ll then cancel the missing certificates to prevent them from being misused, and we’ll send you a Letter of Indemnity form to fill in. We can only issue a Letter of Indemnity for missing share certificates after we’ve registered the Grant of Representation or Small Estates form.

Letter of Indemnity is the form we’ll need you to fill in before we can replace any missing share certificates.

By signing the form, you’re agreeing that the company in which the shares are held and the share registrar will not be held liable for any losses or claims which could come about as a result of us issuing a duplicate certificate. Also you’re confirming that you will send the missing certificates to us if you ever find them

We usually charge an administration fee towards the cost of the work involved in processing the Letter of Indemnity and issuing a replacement share certificate. We’ll let you know if this applies to you, and how much it is, when you ask us for the Letter of Indemnity form.

Depending upon the value of the shares covered by the missing certificates, we may also need you to have the indemnity form guaranteed - sometimes called ‘countersigning’ or ‘arranging cover’. We can usually provide this guarantee to support the indemnity – we’ll let you know if we’re able to offer this, and how much it will cost, when you ask us for the Letter of Indemnity form.

If the Letter of Indemnity needs to be guaranteed, you also have the option of asking a bank, insurance company or guarantee society to do this for you – they are also likely to charge a fee, which may be different from our fee.

Are there any outstanding dividends or other payments?

Please call our Bereavement freephone helpline on 0800 181 4702 between the hours of 09:00 and 17:30 Monday to Friday (excluding public holidays in England and Wales) and we will let you know.

How do I sell the shares?

We can process a request to transfer the shares into other names, but if you want to sell the shares, after we have registered the Personal Representative(s) you can use our simple to use share dealing service to sell the shares. Alternatively you can contact a stockbroker, bank or financial adviser who will deal with the sale of the shares for you.

Useful contacts

Probate Registry

For application for powers to process the will in England and Wales:

Tel: 0845 302 0900Call telephone number 0845 302 0900

or visit www.justice.gov.uk/courts/prob... the Justice Probate service website.

The General Register for Scotland
New Register House, 3 West Register Street, Edinburgh EH1 3YT. Tel: 0131 334 0380Call telephone number 0131 334 0380 or visit: www.gro-scotland.gov.uk

Visit the General Register for Scotland website.

Link Market Services 

Postal address

The Registry, 34 Beckenham Road, Beckenham, Kent, BR3 4TU

Bereavement helpline

Free phone helpline: 0800 181 4702 between the hours of 09:00 and 17:30 Monday to Friday (excluding public holidays)

Online printable Stock Transfer Forms

Link Share dealing 

Call 0371 664 0445 (calls are charged at the standard geographic rate and will vary by provider.

Calls outside the United Kingdom are charged at the applicable international rate). Lines are open 08:00 - 16:30 Monday to Friday (excluding public holidays) www.linksharedeal.com
 
For share prices, company information, or for help to find a stockbroker or Independent Financial Adviser near you  please visit www.londonstockexchange.com 

Please be aware that the prices quoted on this site may be delayed and provide an indication only.